MANAGEMENT GURU
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There are various ‘Retail Solutions’ provided by different IT companies. The most popular are Retail ERP and Customer Service Management CRM. ERP provides an integrated solution for planning, forecasting, merchandising, inventory and distribution requirements of retailers while CRM takes care of relationships with customers, including recording, storage as well as analysis of individual customer information.
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Source : IIPM Editorial, 2007
An IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative
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