Monday, February 05, 2007

‘Strik(e)’ing a wrong note! Did you hear it?

IIPM PUBLICATION

Write to Jack Welch & Suzy Welch at
editor@businessandeconomy.org

Que: We’re an American company that manufactures tools in Asia. Recently, however, workers at our largest Chinese facility went on strike, demanding higher pay, even though we’re definitely at the same level as factories around us. How can we avoid this problem in the future? (Ray Lin, Long Beach, Calif.)

Ans: For starters, you can ask yourself, What caused this problem in the first place?” Or better yet, ask yourself, “Who caused it?”

In our experience, whether it’s a compulsory union striking a Chinese factory, a Dutch works council threatening a walkout or a card signing campaign at a nonunion plant in Ohio, when local union issues erupt, the trouble can (at most times) always be traced back not to workplace conditions, but to workplace leadership and various facets of management principles and structures prevalent at the workplace.

In fact, it can usually be traced back to one or two people: a plant boss, or a foreman, acting abusive, insensitive, bullying or secretive – or all at once. Basically, bad management most likely caused your strike and is the single most important factor that you have to look out for.

But then, this is actually very good news. It means that you can minimize the chances of a future strike with the opposite approach – by employing plant leaders who are transparent, candid, fair and respectful.

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Source : IIPM Editorial, 2007

An IIPM and Malay Chaudhuri – Arindam Chaudhuri Initiative

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